Complete Ailment:I fell about back at my home loan XX/XX/XXXX and you will contacted Caliber toward XX/XX/XXXX to discuss what my choice was to beat the newest default. Per XXXX ( personnel id XXXX ), I am able to continue my forbearance otherwise apply for losses minimization and you may she would send documents on my household. For the XX/XX/XXXX XXXX ( personnel id XXXX ) reported that my deferment contract was owed back by XX/XX/XXXX that have home financing percentage due XX/XX/XXXX. We never ever obtained this agreement nor performed We get any cell phone phone calls in the a prospective deferment. Into the XX/XX/XXXX, XXXX ( staff member id XXXX ), stated that easily are incapable of create a payment next I would need certainly to submit an application for losses minimization. We told XXXX our difficulty is solved so we you’ll resume money XX/XX/XXXX however, XXXX asserted that was not an option and so i registered my paperwork on the XX/XX/XXXX. For the XX/XX/XXXX a page is sent claiming my request for advice are declined because of me personally perhaps not accepting this new deferment alternative. My personal mortgage lender forced me in to an idea which i cannot follow, pushing me to get an alternative only to become refuted. I’ve merely followed the new instruction from my mortgage lender and you will have a tendency to today be left homeless loan places Arriba.

Complaint Details:

For having the deal finished we needed to At the period we were struggling to result in the trail money.

Ever since then our state has evolved we want to bring Quality upon the deal. Given that we are able to manage it Caliber desires to would a ( DIL ). In reality most of the Quality only has already been finding undertaking a great DIL for decades now. We were really surprised whenever Quality given all of us the mortgage Amendment. Pleasantly surprised. Given that we are able to afford it we believe they don’t really want us to Customize the mortgage. We believe the loan amendment bring from the Quality try a fake give it understood we are able to not spend the money for repayments from the date so that they considering they in order to us. Now that we could pay for it they will not provide to united states. We feel Caliber is really from the real estate industry not the borrowed funds business. They normally use the new ( DIL ) to build up attributes upcoming sell this new on the sis organization this new XXXX XXXX XXXX for a cheap price then Trust resells they in the income. We think brand new Given can make whole so you can Caliber on loss with the mortgage and therefore are tearing of the taxation Payer towards the a major Category level. You must read the so it.

Ailment Details:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.