The relationship between the contractor and the client is among the most important aspects of any contracting business. Strong relationships result in repeat work, referrals and word of mouth marketing – essential components of an effective contracting business.
Communication and trust is the most important factor in the successful contractor-client relationship. This can be achieved by establishing a single point for contact from the beginning, deciding on the method and frequency of communication and notifying any issues you anticipate to your client prior to the time.
It is also the duty of contractors to support their clients through the construction process as far as possible, offering advice and alternative options when needed. This could include offering advice on the constructionability of the project, the selection of subcontractors, or discussing the consequences of any changes to the schedule of the project cost, or the quality of delivery.
Transparency is another key component to building a good relationship between the contractor and the client. This can be achieved by being open about all elements of your operation from describing different prices and procedures for construction to the specifications for equipment and conformity with laws. This allows the client to trust your expertise, ability and commitment from the beginning.
Building a solid contractor-client relationship requires time and effort, but in the long term it pays for itself in loyalty and more work. Try Tradify for 14-days for free if you’re looking for software that can help you create strong client-contractor relationships.
